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Company

Kickoff - Here’s our homepage

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Location

NYC (4-5 days/ week in office)

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Salary

$200,000 - $240,000

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Equity

0.25% - 0.5%

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Apply Here:

Click the button below to submit your application.

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About Kickoff

Kickoff is redefining fitness and preventive healthcare.

We’re the first platform to offer personal training and nutrition coaching covered by health insurance. Over the past year, we’ve grown 10x, and we’re just getting started.

Our mission is to give everyone the support they need to live a dramatically healthier, happier, longer life. We drive unparalleled outcomes by combining a human-first, compassionate approach with self-improving AI behind the scenes that guides ever more effective care.

We’re looking for an exceptional Head of Care Delivery to help build the future of healthcare.

The Role

The Head of Care Delivery will be responsible for leading our growing team of 1,000 dual-certified registered dietitian certified personal trainers and our Coach Success team to deliver the best possible client and coach experience.

You’ll drive a life-changing experience for every client that keeps them coming back and generates amazing health outcomes. At the same time, you’ll build the most delightful job for registered dietitians in the world.

You’ll design the systems that help our coaches excel: How we select them, reward performance, develop their skills, support them, and deliver consistent care during and between sessions. You’ll also help shape the product and technology that make that care possible.

As a senior leader in the company, you’ll also play a key role in company strategy at the highest levels.

What You’ll Do

• Improve client experience and outcomes. Understand what helps clients make progress and what causes them to disengage. Turn client feedback, coach insights, and cohort analysis into improvements that increase retention, satisfaction, and health outcomes.
• Turn evidence into excellent everyday care. Work with our Clinical Board to refine care protocols and translate them into practical training, workflows, and quality reviews. Help coaches apply those standards consistently in sessions and between them.
• Lead the team that helps coaches thrive. Manage and support our Head Coach and Coach Success team to deliver an experience that makes great coaches want to build their careers at Kickoff.
• Design incentives that reward excellent care. Build compensation, client allocation, career progression, and recognition systems that align coach success with client results.
• Set a high bar for coach quality. Strengthen vetting, trial evaluation, and ongoing performance management. Give coaches clear expectations, useful feedback, and meaningful accountability for the experience they deliver.